FAQs

What are my postage options to the UK?

If you are in the UK then there is a set rate of £3.99 for any order weighing under 30kg (which is almost anything, 30kg is a lot!) in the rare event your order goes over 30kg we will contact you to arrange an alternative postage method. All of our orders are sent out via a recorded service. Any items which we cant post will be specified in the description.

I am outside the UK what are my postage options?

International postage is £20 for any order up to 2kg. Any items we cant send for example; paint, perfumes and eau de toilette will be specified in the description.

Please be aware that your order may be eligible for customs charges and taxes if you are not from an EU country.  This will mean fees payable to your government.  This is up to you to find out if this is applicable to your purchase and we cannot be held responsible.

Can I collect my order from the shop?

Yes! Please add a note to your order to let me know and I will refund any postage charged and have your order waiting for you to collect. Please bring a copy of your order confirmation with you so we can match you to the right order.

The item I want is for collection or local delivery only, can you deliver to me?

We do offer a home delivery service on some products for addresses within a 5 mile radius, please get in contact for more details, there may be a small fee.

When should I expect my order to arrive?

We will always dispatch an order within 2 working days of payment received. Deliveries to a UK address can take between 1-5 working days after dispatch depending on the service used. The service being used for your order will depend on the items being sent.

Orders being sent within the EU will take between 3-5 working days for delivery.

Orders being sent to the rest of the world will take between 5-7 working days for delivery.

Please note if your item is held in customs it can take up to 3 weeks longer.

My order hasn't arrived in the estimated time what should I do?

If you have not received your order within 5 working days please contact your local sorting office. Also please send me a message as I am very happy to help check your tracking and chase Royal Mail to see what's happening.

I want to return my order how do I do this?

Under the distance selling regulations you have the right to cancel this contract within 7 days. On top of this we offer refunds or exchanges on items received back up to 14 days from purchase. Return postage is at customer's expense and if we have to arrange pick up we will take this amount away from the refunded amount. Your statutory rights are not affected.

Please pop a note in your parcel with all your details so I can identify it as yours and send with a trackable postal service. Also we can only accept unworn items back with all original tags and packaging, in the same condition as sent. 

If there is a problem with your order please message me as soon as possible so I can provide you the best possible service.

I still need help how do I get in touch?

Please email me at kisskissheart@outlook.com or phone on 01634 817848.